Refund policy

Returns and exchanges

Your satisfaction and loving your new bedding purchase is our number one priority.

• All returns and exchanges require proof of purchase.
• 14 day return policy from date of purchase.
• Items have not been used and are returned in their original state & packaging.
• Shipping charges are non-refundable with the acceptation of damaged or defective items.
• Return postage of an item is at your cost.
• We are happy to exchange an item to the same purchase value, as we understand this is a personalised product.

Returns process

Please e-mail mehera@paradiseroadbyronbay.com.au with your return or exchange request and your reason, your feedback is important to us.

• We quality control all items as they are dispatched, as well as on all returns and exchanges.
• If you detect a fault on recieval of your product, please take a photo and send with your request, sometimes we can miss a detail.
• Your refund will be via your original payment method, unless requested otherwise.

As our bedding is hand-tailored and each textile art is hand-made, irregularities may occur during the crafting & dying process, this is part of the products aesthetic, refunds will not be provided for this purpose. 

Product colours may vary slightly to your viewing device.